ORDERING
Rest assured that all deliveries sent out from TheHerbalCoast are vacuum sealed to have no smell and have no markings on the outside that reveal the contents of the package.
Keep in mind that within Canada, there are over 300 dispensaries, all of which are NOT operating under the federally-approved medical marijuana system. These dispensaries have been allowed by City Hall and the VPD to proliferate so that people can safely access medicine; so long as there are no sales to minors or any affiliations to gangs.
There are over 40 mail order marijuana sites running in Vancouver, some of which have been shipping weed in the mail since the 90’s. To date, no-one has ever been charged with receiving pot in the mail.
All that being said, please understand that there is still a risk on both ends as we are working without any federal approval which is forecasted to be finalized mid-2018.
SSL Encryption
If you look at your browser’s address bar you will notice padlock icon with ‘Secure’, to the left of https://theherbalcoast.co .
This ensures that your information and activity is secured and completely confidential with us. We recommend not sharing any personal info on websites that are not SSL encrypted.
Our site is consistently monitored for malware, malicious links, phishing attacks and other things that can harm our site and your information. If you look at the bottom right corner, you will see the ‘McAfee SECURE logo’, click on it, this will tell you our site is secured and protected.
We just don’t stop there. We purge any data stored on our network and transfer it to our backup servers every week. We do this in the event of a security compromise to ensure your info will not be accessible. Your data is actually safer with us than your local dispensary!
- Locate the products you are interested in ordering from our shop.
- Click on the desired product(s), choose your quantity then click “Add to Cart”.
- Every time you add a product to your shopping cart, your item(s) will be in your cart. You can continue picking your items until you are satisfied.
- Once you have all your products in your shopping cart, and you’re ready to Checkout, click on the “Proceed to Checkout” button and you will be redirected to the Checkout Page.
- At the Checkout page, you will need to log in with your email address and password. If this is your first time registering with us, you will need to provide your email, choose a password and an account will be set up for you.
- Once you’ve logged in, you will need to confirm your shipping information (name, address, email, contact number, order notes).
- Next, come back to the ‘Check Out’ page, to confirm your address, and click on “I’ve read and accept the terms & conditions “
- Next, click ‘Place Order’, you will be redirected to an order confirmation page where you will see your order number and instructions on sending an Interac E-transfer. Orders only ship after E-transfer has been received.
- Once your payment has been collected and your ID has been confirmed, your order will be processed and will ship within 1 business day. We will email your Xpresspost tracking number as soon as available.
Congratulations, you have now placed your order!
Place an entirely new order for the items you want. Then follow the payment instructions to complete your new order.
Then Email [email protected] and request that we cancel your OLD order.
If Payment has been sent and accepted.
Unfortunately, we cannot make any changes to the order as it is already in the order fulfillment department or already out for shipment
If your order status is ‘Pending Payment’:
Cancel your pending payment. Place a new order for the items you want, and re-submit payment according to your new payment instructions.
Note: We can edit shipping details anytime before the order is set to ‘Completed’. Please contact us immediately if you need to update your destination shipping address.
Note: You can check the status of your order under ‘My Account‘, under ‘Orders’ section.
Place an entirely new order for the items you want. Then follow the payment instructions to complete your new order.
Then Email [email protected] and request that we cancel your OLD order.
If Payment has been sent and accepted.
Unfortunately, we cannot make any changes to the order as it is already in the order fulfilment department or already out for shipment
If your order status is ‘Pending Payment’:
Cancel your pending payment. Place a new order for the items you want, and re-submit payment according to your new payment instructions.
Note: We can edit shipping details anytime before the order is set to ‘Completed’. Please contact us immediately if you need to update your destination shipping address.
Note: You can check the status of your order under ‘My Account‘, under ‘Orders’ section.
PAYMENTS
You will need your Order Number and must fill out the following in your e-transfer. As an example let’s pretend your order number is 12345:
Secret Question: What’s my order number?
Secret Answer: 12345 (if your bank requires six characters, please place a zero (“0”) in front of your order number. So it would be 012345 ).
Order Notes: preferably the name on the order or your order number.
If you use online banking with a Canadian bank/credit union, then sending an Interac E-transfer takes just a couple of minutes.
To send an Interac e-Transfer, all you need is an email address, online access to your bank account at a participating financial institution and the email address or mobile phone number of the person that you are sending money to.
First time? Google is a great tool and if you search “your bank name” + Interac E-transfer in Google.ca, you should easily find instructions on how to send a transfer from your financial institution.
For more information on sending an E-transfer, please contact your bank or click here.
Or check out this youtube link…. https://www.youtube.com/watch?time_continue=25&v=zL9yoZZXyOE&feature=emb_logo
Once payment is received, your order will ship within 1 business day (same day if payment received before 3 pm EST Mon-Fri, excluding holidays). Delivery by Canada Post’s Xpresspost will take 1-3 business days once it has shipped (depending on your location). You will receive your tracking info by email after it has shipped.
For more information about Canada Post’s Xpresspost, please click here.
You can find your E-Transfer payment instructions in 2 places:
2) Order Confirmation Page
When you finish placing your order, there will be instructions on the confirmation page. Like the photo below:
2) Your e-mail inbox
Once you place an order, we will e-mail you your receipt, along with the payment instructions, which will be at the top of your email receipt.
*Please note: You have 48 hours to send the e-transfer. After 48 hours, your order will be automatically cancelled.
Note: To ensure proper delivery of our emails:
a) Add [email protected] to your address book.
b) Check your spam or junk folder, and mark our email(s) as “not spam”.
c) If you use Gmail, be sure to check your Social and Promotion tabs.
SHIPPING
Please note that it can take up to 40 minutes for us to receive your E-transfer so send payments as soon as possible.
Please allow an extra couple of business days if you live in a remote area.
Your delivery is guaranteed (except for residents of Nunavut, Northern Quebec or if you provide an inaccurate/incomplete address). Please see Canada Post website for Xpresspost times and guarantee.
*Note that orders to Nunavut are not eligible for free shipping, and are charged a flat rate of $20.00 per parcel.
We use Canada Post Xpresspost guaranteed shipping with tracking. Canada Post honors the shipping guaranteed dates. Please see Canada Post website for Xpresspost times and guarantee.
From our experience, generally speaking, to major cities in Canada it is usually 1-2 business days (but we have often seen it as fast as next day). Again though, please refer to the Canada Post link for guaranteed times.
Shipping is always free on orders over $149. Orders under $149 are charged a flat rate of $15. Once we receive your payment, your order will ship within 1 business day. After it has shipped, please allow 1-3 business days to receive your package. Please allow an extra couple of business days if you live in a remote area.
Your delivery is guaranteed by Canada Post (except for residents of Nunavut, Northern Quebec or if you provide an inaccurate/incomplete address).
*Note that orders to Nunavut are not eligible for free shipping, and are charged a flat rate of $20.00 per parcel.
- The postal worker put it in the wrong mailbox, or
- What often happens is that a postal worker will scan in all the packages saying they were “successfully delivered” then spend that day and/or the next day delivering it.
If you do not get your package 2 days after the expected delivery date, let us know and we will file a trace with the post office. Canada Post will file an investigation which can take 5 business days to complete. If they can locate the package, they will ship it to you and you will receive it a few days later. If it’s deemed “unrecoverable”, we will send you a one-time replacement free of charge. To be eligible for the one-time free replacement package, you MUST click the “signature required” box during checkout.
From Canada Post
“The investigation involves contacting the addressee to confirm delivery, or to better understand how they receive their mail and, as applicable, if they checked:
with the front desk, security or mail room at the receiving address to see if someone else accepted the item on their behalf;
their Community Mail Box for the item or parcel compartment key;
around their property to see if the item was left in a safe location or in a mailbox attached to their home.
In rare cases, a delivery scan is entered into our system before the item is delivered. If you become aware that the addressee has received the item before we contact you, simply reply to this e-mail indicating the item has been received.”
Please wait until the end of the day and your tracking number should appear correctly. If it does not, please email us at [email protected] and we will look into it.
If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you will receive it a few days later. If it’s deemed “unrecoverable”(depending on the customer situation), we will send you a one-time replacement package, free of charge. To be eligible for the one-time free replacement package, you MUST click the “signature on delivery” box during checkout.
We do not offer postage refunds if your order arrives late due to any postal issues.
*Note that we do not offer our one-time replacement package guarantee if you remove the “signature on delivery” option.
*To be eligible for the one-time free replacement package if shipment is lost, you MUST click the “signature required” box during checkout.
** We cannot offer any delivery guarantees if you live in these areas and you will be ordering at your own risk. If your order is stolen or lost, we reserve the right not to replace it.**
PRODUCT INFORMATION
Sativa and Indica are the two major types of cannabis plants which can mix together to create hybrid strains. Each strain has its own range of effects on the body and mind resulting in a wide range of medicinal benefits.
The high produced from smoking Indica bud is a strong physical body high that will make you sleepy or couch-locked and provides a deep relaxation feeling compared to a Sativa high, which is known to be more energetic and uplifting.
Marijuana strains range from pure Sativas to pure Indicas and hybrid strains consisting of both Indica and sativa (30% Indica-70% Sativa, 50%-50% combinations, 80% Indica-20% Sativa). Because Sativa and Indica buds have very different medicinal benefits and effects, certain strains can be targeted to better treat specific illnesses.
Indica dominant marijuana strains tend to have a strong sweet or sour odour to the buds (ex. Kush, OG Kush) providing a very relaxing and strong body high that is helpful in treating general anxiety, body pain, and sleeping disorders.
Indicas are very effective for overall pain relief and is often used to treat insomnia for many people. Indica buds are most commonly smoked by medical marijuana patients in the late evening or even right before bed due to how sleepy and tired you become when high from an Indica strain of marijuana, like Kush.
Benefits of Indica:
- Relieves body pain
- Relaxes muscles
- Relieves spasms, reduces seizures
- Relieves headaches and migraines
- Relieves anxiety or stress
Sativa dominant marijuana strains tend to have a more grassy type odour to the buds providing an uplifting, energetic and cerebral high that is best suited for daytime smoking. A Sativa high is one filled with creativity and energy as being high on Sativa can spark new ideas and creations. Many artists take advantage of the creative powers of cannabis Sativa (marijuana) to create paintings.
Benefits of Sativa:
- Feelings of well-being and at-ease
- Up-lifting and cerebral thoughts
- Stimulates and energizes
- Increases focus and creativity
- Fights depression
Fortunately, shatter turning to budder or wax is not uncommon when exposed to heat, but it does not make your shatter unsafe in any way. In fact, the terpenes and aromatics will be more present if this happens and the flavour will actually be increased.
We do not offer any reimbursement or refunds if your shatter turns to budder or wax.
Here are a few ways to be in the loop:
- Visit TheHerbalCoast.com
- Follow us on Twitter @TheHerbalCoast
- Follow us on Instagram @TheHerbalCoast
- Sign-up for our email newsletter!
OTHER
For every 20 points you accumulate, you will receive a $1 discount that can be used towards any future orders.
Points can be redeemed for anything in our online store, excluding shipping.
For whatever reason you are dissatisfied with your products or experience, please contact us at [email protected] and we will correct the situation. We do not offer refunds, so defective products will be reissued after we received the returned products, or a credit will be applied to your account.
*Please note that shipping guarantees are from Canadapost, all shipping related costs are non-refundable